Welcome to Berg Research!
Berg Research are customer satisfaction
research specialists. Our mission is to help companies to obtain better
feedback from their own customers. We believe customer satisfaction
surveys are a powerful tool for building stronger relationships with
customers:
Customer Satisfaction
>> Customer
Loyalty >>
Improved Profitability
Satisfied customers tend to:
• Return and buy more;
• Make recommendations to friends and colleagues; and
• In some cases, be less price sensitive.
A well designed and executed customer satisfaction survey will
provide valuable customer feedback such as:
• How satisfied is the customer, and why is this so?
• What is the company doing well?
• What should the company change or improve?
• What is the customer expecting or looking for?
More information about customer satisfaction research as a tool can be
found under articles.
A customer satisfaction survey is not an end in itself. The objective is
to improve customer satisfaction, not just to measure it. It follows
that it is important to change or improve in areas most
important to customers.
All our research projects are tailor made to the specific needs of each
individual client.
We have experience from different customer
satisfaction survey formats including
online surveys, telephone interviews, face-to-face interviews, postal
surveys, and
e-mail surveys.
Berg Research was founded in Singapore in 2002, and we are
independent. We take pride in
our work and deliver on our promises.
Talk to
us to see how we can help.